Frequently Asked Questions
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Our FAQ's offer answers to our customer's most common questions. If your question is not answered, please contact our Customer Service Department for assistance.
Johnson and Johnson Product Update
- Why canít I get Acuvue Oasys 6 packs anymore?
- Why did the Acuvue Oasys 12 and 24 pack price increase (compared to the equivalent in 6 packs)?
- Are the contact lenses in the Acuvue Oasys 12 and 24 packs the same as the contact lenses in the 6 packs?
- What J&J products fall under their Unilateral Pricing Policy?
- What does Guaranteed Lowest Price Available Anywhere mean?
- Why canít I apply my coupon to an order containing UPP products?
- Get FREE shipping on all orders containing J&J products that fall under the UPP!
- What information do I need to order contact lenses?
- How do I order a product?
- Can I fax my order to Lens.com?
- How can I return a product?
- How does the Order Status Page Work?
- What does Availability mean?
- How do I cancel an Order
- How can I speed up my order processing?
- How can I send my prescription to Lens.com
Shipping and Processing
- How do you ship your products?
- What if my package is damaged when I receive it?
- How much does shipping & processing cost?
- How long after I order my contact lenses can I expect to receive my order?
- What if I have a problem with my shipment?
- How do I track my order?
- Do you ship Internationally?
- Do you ship to APO or FPO addresses?
- Do I need a copy of my prescription to order contact lenses?
- How do I know if my prescription is valid?
- How does prescription verification work?
- How do I read my prescription?
- Can I purchase one brand of contact lens if I have a prescription for another?
- How recent does my prescription have to be?
- I just received my eyeglass prescription. Can I order contact lenses from it?
- Can I get color contact lenses without a prescription?
- How do I create an Account?
- How do I reorder my contact lenses?
- How do I update my Account Profile?
- How do I check on my order's status?
- How can I ship my contacts to a location other than my billing address?
- If I have forgotten my password, how can I log into my account?
- What is the reminder email, and how do I edit it?
- What are my email preferences?
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