How long after I order my contact lenses can I expect to receive my order?
Place an Order or contact Customer Service at:
1-800 LENS.COM (536-7266)
Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions.
If your lenses fall into these common parameters we will process your order the day we receive it and ship it the following day.
If your order is an uncommon prescription it may take slightly longer to process, specifically Toric lenses often have to be special ordered, this can take up to additional 5 business days to process, so please be patient.
Orders received between 6:00 PM (CST) on Friday and 12:00 PM (CST) Sunday will be processed Monday.
Remember, all orders go through a process of Prescription Verification. This process can take up to one full business day in addition to the times listed below.
|Destination||Shipping Method||Shipping Time*|
|United States||Standard Shipping||5-7 Business Days|
|FedEx 2nd Day||2 Business Days**|
|FedEx Next Day||1 Business Day**|
|Canada||Canada Standard||4-9 Business Days|
|Canada Express||3-5 Business Days|
|International||Standard Intl. Shipping||8-12 Business Days***|
|FedEx Intl. Express||4-5 Business Days***|
If you are wondering the status of your order we offer an online service allowing you to check your Order Status. For more information about this, refer to the Order Status question.
If you don't receive your order, you have 60 days from the date your order was shipped to claim non-receipt.
If you still have question please contact our Customer Service Department for additional assistance.
* Shipping Time displayed above represents the number of business days after dispatch from our shipping facility as advertised by USPS and FedEx. (Please note: Business days are Monday through Friday, excluding holidays observed by the Post Office.)
** FedEx Delivery options are only available for the contiguous 48 states. Orders for Alaska, Hawai, US territories, and APO/FPO addresses are shipped using USPS Priority Mail.
*** International shipping times do not include any unforeseen customs delays. Customers are encouraged to contact their local customs bureau for information on customs duties and/or limitations. Lens.com is NOT responsible for any sales taxes, duties or any other fees applied by the customs service in your country.
More about Shipping and Processing
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