Frequently Asked Questions
Our FAQ's offer answers to our customer's most common questions. If your question is not answered, please contact our Customer Service Department for assistance.
Johnson and Johnson Product Update
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Order Information
- What information do I need to order contact lenses?
- How to Order Contacts Online
- Can I fax my order to Lens.com?
- How can I return a product?
- How does the Order Status Page Work?
- What does Availability mean?
- How do I cancel an Order
- How can I speed up my order processing?
- How can I send my prescription to Lens.com
Shipping
- How do you ship your products? Lens.com Shipping Times & Methods
- What if my package is damaged when I receive it?
- How much does shipping cost?
- Contact Lens Shipping & Delivery Timetable
- What if I have a problem with my shipment?
- How do I track my order & status?
- Do you ship Internationally?
- Do you ship to APO or FPO addresses?
Pricing and Billing
- Does Lens.com charge a membership fee?
- What are my payment options?
- Contact lenses with insurance - will my vision insurance pay for contact lenses?
- Is it safe to use my credit card on line?
- When will my credit card be charged?
- How do I redeem a Lens coupon or promo code?
- What is a Flexible Spending Account (FSA)?
Prescriptions
- Do I need a copy of my prescription to order contact lenses?
- How do I know if my prescription is valid? How long is contact prescription good for?
- How does Rx contact lens prescription verification work?
- How do I read my contact prescription, and contact box?
- Can I order a different brand of contacts than my prescription?
- How recent does my prescription have to be?
- I just received my eyeglass prescription. Can I use my glasses prescription for contacts?
- Can I get color contact lenses without a prescription?
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