Frequently Asked Questions
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Our FAQ's offer answers to our customer's most common questions. If your question is not answered, please contact our Customer Service Department for assistance.
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Prescriptions
- Do I need a copy of my prescription to order contact lenses?
- How do I know if my prescription is valid?
- How does prescription verification work?
- How do I read my prescription?
- Can I purchase one brand of contact lens if I have a prescription for another?
- How recent does my prescription have to be?
- I just received my eyeglass prescription. Can I order contact lenses from it?
- Can I get color contact lenses without a prescription?
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General Information
Refer a Friend Program
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Rebates
Online Vision Test
- Do online vision tests really work?
- How does the vision test work?
- Does the vision test examine my eye health?
- Where can I use my new prescription?
- Why does it matter what state I take the exam in?
- What method of payments are accepted?
- When do I pay for my test?
- What is your refund policy?
- How do you ensure the security and safety of my test and medical information?
- Do I need a webcam?
- Can anyone take the online vision test?
- Do I need a previous prescription to take the vision test?
- What if I have to stop the test while in the middle of it?
- Am I guaranteed a prescription if I take the test?
- What is the review process for my prescription?
- How often should I renew my prescription?
- How do I access my prescription?
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