How do I cancel an Order

Place an Order or contact Customer Service 24/7 at:

1-800 LENS.COM (536-7266) seeks to maintain high standards of customer satisfaction, if at anytime before your order has been shipped you become uncomfortable with your order you may cancel the order or any portion of the order.*

Once your order has been shipped, we regret that we can no longer cancel your order. If there is a problem with an order that has already been shipped you will have to refer to our Returns Policy in order to complete your transaction.

In order to cancel an order, or any portion of an order, you need to contact our Customer Service Department and our Customer Service Representatives will assist you in making whatever changes you need.

* Custom Lenses, including novelty and made-to-order lenses, can not be canceled, returned, or exchanged once the Order has been Received.

More about Order Information

  • 100% Customer Satisfaction

    If you're not 100% satisfied with your purchase, we'll cheerfully refund all your money. Complete Detailspopup

  • Need to send back contact lenses? No problem, no hassles. Just give us a call. Complete Detailspopup

  • Shop with Confidence

    All personal information that you submit is encrypted and secure.

  • McAfee SECURE sites help keep you safe from identity theft, credit card fraud, spyware, spam, viruses and online scams

    We guard your information with the highest level of security tested daily.

  • We accept all major credit cards, checks and money orders - Online 24/7.

  • Spam-free Email

    All your email preferences can be managed from the 'My Account' tab at the top of the page.

  • Your Lenses are Ready

    With over 13 Million contact lenses in stock, we immediately fill your order with your exact prescription.

    Your Lenses are Ready
    Over 5 million successful orders delivered!