How can I return a product?
Returns are 'Hassle-Free'
It's easy to return contact lenses at Lens.com. Just give us a call and we'll take it from there!
We offer a generous 30-day period, from date shipped, within which to return any contact lenses you have received. To be eligible for return, all products must be in saleable condition (unmarked boxes and factory sealed).
You can speak with one of our friendly Customer Service Representatives at 1-800 LENS.COM (1-800-536-7266).
Please do not return your order without first contacting us. We need to provide you with a Return Merchandise Authorization (RMA) Number to ensure your return is handled quickly and efficiently. Goods returned without the RMA will incur a 25% restocking fee or if you choose to have the product returned, a charge of $14.99 to pack and ship the non-RMA products back to you.
And by the way, we also cover the cost of returning your contact lenses!
If our Customer Service Representative has instructed you to print out a Returns Form, you can find it here.
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