How can I return a product?

Returns are 'Hassle-Free'

It’s easy to return contact lenses at Lens.com. Just give us a call and we’ll take it from there!

You can speak with one of our friendly Customer Service Representatives at 1-800 LENS.COM (1-800-536-7266). Or if you prefer, you can email us at Service@Lens.com to get the simple return instructions.

Please do not return your order without first contacting us. We need to provide you with a Return Merchandise Authorization (RMA) Number to ensure your return is handled quickly and efficiently.

If your prescription changes we welcome your unopened and unexpired contact lenses.

And by the way, we also cover the cost of returning your contact lenses!

If our Customer Service Representative has instructed you to print out a Returns Form, you can find it here.



More about Order Information

Place an Order or contact Customer Service 24/7 at:

1-800 LENS.COM (536-7266)

  • 100% Customer Satisfaction

    Money Back Guarantee Complete Details

  • Hassle Free Returns Complete Details

  • Shop with Confidence

    All personal information that you submit is encrypted and secure.

  • HACKER SAFE certified sites prevent over 99.9% of hacker crime.

    We guard your information with the highest level of security tested daily.

  • We accept all major credit cards, checks and money orders - Online 24/7.

  • Spam-free Email

    All your email preferences can be managed from the 'My Account' tab at the top of the page.

  • Your Lenses are Ready

    With over 12 Million contact lenses in stock, we immediately fill your order with your exact prescription.

    Your Lenses are Ready
    Over 6 million successful orders delivered!