Frequently Asked Questions
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1-800 LENS.COM (536-7266)
Our FAQ's offer answers to our customer's most common questions. If your question is not answered, please contact our Customer Service Department for assistance.
- What information do I need to order contact lenses?
- How do I order a product?
- Can I fax my order to Lens.com?
- How can I return or exchange a product?
- How does the Order Status Page Work?
- What does Availability mean?
- How do I cancel an Order
- How can I speed up my order processing?
- How can I send my prescription to Lens.com
- How do you ship your products?
- What if my package is damaged when I receive it?
- How much does shipping & processing cost?
- How long after I order my contact lenses can I expect to receive my order?
- What if I have a problem with my shipment?
- How do I track my order?
- Do you ship Internationally?
- Do you ship to APO or FPO addresses?
- Do I need a copy of my prescription to order contact lenses?
- How do I know if my prescription is valid?
- How does prescription verification work?
- How do I read my prescription?
- Can I purchase one brand of contact lens if I have a prescription for another?
- How recent does my prescription have to be?
- I just received my eyeglass prescription. Can I order contact lenses from it?
- Can I get color contact lenses without a prescription?
- How do I create an Account?
- How do I reorder my contact lenses?
- How do I update my Account Profile?
- How do I check on my order's status?
- How can I ship my contacts to a location other than my billing address?
- If I have forgotten my password, how can I log into my account?
- What is the reminder email, and how do I edit it?
- What are my email preferences?
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