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Frequently Asked Questions
Lens.com's FAQ offers answers to a range of our customer's most common questions. If your question is not answered below, click on Contact information. Then contact our Customer Service Department by phone or email for additional information and assistance.
Company Information
About Lens.com
Best Price Guarantee
Satisfaction Guarantee
Contact Information
Customer Feedback

Order Information
What information do I need to order contact lenses?
How do I order a product?
Can I fax my order to Lens.com?
How can I return or exchange a product?
How does the Order Status Page Work?
What does Availability mean?
How do I cancel an Order

Shipping and Handling
How do you ship your products?
What if my package is damaged when I receive it?
How much does shipping & handling cost?
How long after I order my contact lenses can I expect to receive my order?
What if I have a problem with my shipment?
How do I track my order?
Do you ship Internationally?
Do you ship to APO or FPO addresses?

Pricing and Billing
Does Lens.com charge a membership fee? Tax?
What are my payment options?
Will my optical insurance plan pay for the lenses?
Is it safe to use my credit card on line?
When will my credit card be charged?
How do I redeem a coupon?

Prescriptions
Do I need a copy of my prescription to order contact lenses?
How do I know if my prescription is valid?
How does prescription verification work?
How do I read my prescription?
Can I purchase one brand of contact lens if I have a prescription for another?
How recent does my prescription have to be?
I just received my eyeglass prescription. Can I order contact lenses from it?
Can I get color contact lenses without a prescription?

My Account
How do I create an Account?
Are my lenses automatically reordered?
How do I update my Account Profile?
How do I check on my order's status?
How can I ship my contacts to a location other than my billing address?
If I have forgotten my password, how can I log into my account?
What is the reminder email, and how do I edit it?
What are my email preferences?

General Information
Does Lens.com carry all brands of contact lenses?
Do your customer service representatives work on sales commission?

Referral Program
Refer a Friend!
How does the Referral Program Work?
Referral Statistics
Referral Terms and Conditions

Corporate Policies
Return Policy
Privacy Policy
Security Policy
Terms & Conditions of Use
Contact Lenses from Lens.com