(0)Frequently Asked Questions
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1-800 LENS.COM (536-7266)
Our FAQ's offer answers to our customer's most common questions. If your question is not answered, please contact our Customer Service Department for assistance.
Order Information
- What information do I need to order contact lenses?
- How do I order a product?
- Can I fax my order to Lens.com?
- How can I return or exchange a product?
- How does the Order Status Page Work?
- What does Availability mean?
- How do I cancel an Order
- How can I speed up my order processing?
- How can I send my prescription to Lens.com
Shipping and Handling
- How do you ship your products?
- What if my package is damaged when I receive it?
- How much does shipping & handling cost?
- How long after I order my contact lenses can I expect to receive my order?
- What if I have a problem with my shipment?
- How do I track my order?
- Do you ship Internationally?
- Do you ship to APO or FPO addresses?
Prescriptions
- Do I need a copy of my prescription to order contact lenses?
- How do I know if my prescription is valid?
- How does prescription verification work?
- How do I read my prescription?
- Can I purchase one brand of contact lens if I have a prescription for another?
- How recent does my prescription have to be?
- I just received my eyeglass prescription. Can I order contact lenses from it?
- Can I get color contact lenses without a prescription?
My Account
- How do I create an Account?
- How do I reorder my contact lenses?
- How do I update my Account Profile?
- How do I check on my order's status?
- How can I ship my contacts to a location other than my billing address?
- If I have forgotten my password, how can I log into my account?
- What is the reminder email, and how do I edit it?
- What are my email preferences?
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100% Customer Satisfaction
If you're not 100% satisfied with your Lens.com purchase, we'll cheerfully refund all your money. Complete Details
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Need to send back contact lenses? No problem, no hassles. Just give us a call. Complete Details
Returning contact lenses is FREE and easy. Simply give us a call and we'll take care of you.
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Shop with Confidence
All personal information that you submit is encrypted and secure.
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We guard your information with the highest level of security tested daily.
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We accept all major credit cards, checks and money orders - Online 24/7.
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Spam-free Email
All your email preferences can be managed from the 'My Account' tab at the top of the page.
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Your Lenses are Ready
With over 14 Million contact lenses in stock, we immediately fill your order with your exact prescription.
Over 2.5 million successful orders delivered!
