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197 products found.

Frequently Asked Questions

  1. About Lens.com
    Your best value in contact lenses for over years. From America's heartland, we're happy to help you save money on contacts lenses and provide high quality customer service at the...
  2. What information do I need to order contact lenses?
    A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently wearing, or f...
  3. How do you ship your products?
    Reliable & Fast Shipping We have partnered with FedEx, the world's largest express transportation company, to provide reliable and fast delivery to our U.S. customers. FedEx SmartPost We util...
  4. Does Lens.com charge a membership fee? Tax?
    Absolutely not! You don't need to join a "membership club" to do business with Lens.com! And because contact lenses are a prescription product, there is no sales tax. Order online or contact our C...
  5. Do I need a copy of my prescription to order contact lenses?
    Yes. Lens.com requires a valid prescription for all contact lens orders. You can obtain a copy of your prescription from your doctor and forward it on to Lens.com, or you can simply provide Lens.c...
  6. How do I create an Account?
    Your Account allows you flexible access to our system, streamlining the ordering process, allowing you to monitor the status of your orders, or reorder your prescription quickly and easily. All y...
  7. What is the Refer a Friend program?
    Lens.com wants to help you and your friends save even more on contact lenses with our Refer a Friend program. Invite your friends to save $10 on their first order with Lens.com. You'll get a $10 ...
  8. Privacy Policy
    Our store maintains a strong commitment to your privacy. Lens.com considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as ...
  9. Does Lens.com carry all brands of contact lenses?
    We at Lens.com sell the brands and types worn by over 99% of all contact lens wearers. If you don't see the exact contact lens you wear, or are looking for, contact our Customer Service Department ...
  10. Do your customer service representatives work on sales commission?
    No, At Lens.com, we select our customer service professionals for their people skills, not for their sales skills. “No Sales Commission”; means no pressure when you order your contact lenses from Le...
  11. Security Policy
    Lens.com is committed to securing your personal information. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your ...
  12. How does the Refer a Friend program work?
    Lens.com wants to help you and your friends save even more on contact lenses with our Refer a Friend program. Invite your friends to save $10 on their first order with Lens.com. You'll get a $10 ...
  13. How do I reorder my contact lenses?
    At Lens.com, we make reordering your contact lenses easy. We track every order you place in your account, including order placed by phone. When it is time for you to refill your order we will send yo...
  14. How do I know if my prescription is valid?
    Most prescriptions are valid for one or two years depending on the state. Lens.com is an advocate of proper eye health and encourages all its customers to receive regular eye examinations. If yo...
  15. What are my payment options?
    At Lens.com we accept payments by: Visa Master Card American Express Discover Card Money Order (mail orders) More about Pricing and Billing ...
  16. What if my package is damaged when I receive it?
    At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. We also guarantee that all contact le...
  17. How do I order a product?
    At the top of every page on our site you will find three easy to use navigational dropdowns which will allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse through...
  18. Best Price Guarantee
    We at Lens.com check the prices of all major online, and retail contact lens distributors on a daily basis. On average our customers tell us that our prices are 15% less than any other reputable ...
  19. Money Back Guarantee
    A guarantee shouldn't be complicated, so ours isn't. At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your orde...
  20. Can I fax my order to Lens.com?
    Lens.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service your needs as...
  21. How much does shipping & processing cost?
    At Lens.com we don’t bury the cost of shipping in every box we sell. We are completely transparent and let you decide what’s best for you. We offer you reliable shipping at extremely competitive price...
  22. Will my vision insurance pay for contact lenses?
    Lens.com is considered an "out of network" provider by the major insurance companies offering vision coverage. If you have an out-of-network contact lens benefit in your vision plan, you can simply pu...
  23. How does prescription verification work?
    Federal Law requires us to verify all prescriptions with the appropriate eye care provider. This can happen in two ways, either you fax us a copy of your prescription or you can provide us with the...
  24. How do I update my Account Profile?
    Lens.com has provided a number of different avenues for accessing and editing your account information, from Shipping and Billing Addresses to Checking on the Status of Referral Credits or Current Ord...
  25. How do I look at the status of my referrals?
    It is easy to look at the status of your referrals. All you need to do is refer-a-friend" title="Refer A Friend">click here to go directly to the Refer a Friend Dashboard or log into your Lens.com ...
  26. Terms & Conditions of Use
    The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, please refer to our Fre...
  27. Novelty Lens FAQ
    Novelty (Halloween, Special Effect, FX, Theatrical) Lens FAQ Click the + sign to expand the answer to the questions you would like answered. I am concerned about the health of wearing Nov...
  28. Refer a Friend Terms and Conditions
    Membership and Eligibility The Lens.com Refer a Friend Program ("Program") is open to all Lens.com customers, unless prohibited by law. While not restricted to Lens.com customers in the United St...
  29. Hassle-Free Returns
    It's easy to return contact lenses at Lens.com. Just give us a call and we'll take it from there! If your prescription changes we welcome your unopened and une...
  30. How do I check on my order's status?
    Lens.com understands the importance of being able to track your Order, and has provided an easy to use system to track any outstanding order through your Account. Order Status Visit t...
  31. How do I read my prescription?
    A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently wearing, or...
  32. Is it safe to use my credit card on line?
    Yes, it's extremely safe. Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology. It is used to create a secure transaction environment for commer...
  33. How long after I order my contact lenses can I expect to receive my order?
    Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we receive it an...
  34. How can I return a product?
    Returns are 'Hassle-Free' It’s easy to return contact lenses at Lens.com. Just give us a call and we’ll take it from there! You can speak with one of our friendly Customer Service Representativ...
  35. How does the Order Status Page Work?
    Lens.com wants to keep its customers as informed as possible about their order. The Order Status page monitors our system and constantly updates the information so that we offer a great deal of inform...
  36. Contact Information
    Lens.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service your needs as...
  37. What if I have a problem with my shipment?
    At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. Each pair will arrive sealed in m...
  38. When will my credit card be charged?
    Your Credit Card will not be charged until the product is shipped. This means that although we will accept and verify your card number when you place an order, the charge will not be applied to y...
  39. Can I purchase one brand of contact lens if I have a prescription for another?
    Unfortunately, not. Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are...
  40. How can I ship my contacts to a location other than my billing address?
    If you need to have an order shipped to an address other than your billing address, you can add an alternate shipping address during the Checkout Process. Checkout Page Select Lenses ...
  41. If I have forgotten my password, how can I log into my account?
    Forgot your password? No problem. Lens.com makes it easy to create a new password so you can log into your account. Simply follow the step by step instructions below: Visit the My Account Login P...
  42. How do I redeem a coupon?
    Lens.com coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your order.p> Plea...
  43. How do I track my order?
    You may check the status of your Lens.com order and track the shipment by visiting our Order Status page. Orders will be listed by the Order Number and are also identified by their order date, shi...
  44. Customer Reviews and Feedback
    Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what our happy and loyal customers ha...
  45. What does Availability mean?
    Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we receive it ...
  46. How do I cancel an Order
    Lens.com seeks to maintain high standards of customer satisfaction, if at anytime before your order has been shipped you become uncomfortable with your order you may cancel the order or any portio...
  47. Do you ship Internationally?
    Yes!  We ship orders world wide every day. We ship via FedEx International. Delivery times vary based on the shipping method. It is important to check with local customs departments in order to ...
  48. I just received my eyeglass prescription. Can I order contact lenses from it?
    Unfortunately not. Your eyeglass prescription only has the power part of the contact lens prescription. In addition to the power the proper base curve (BC) and diameter (DIA) are needed to order con...
  49. What is the reminder email, and how do I edit it?
    The Reminder email is a service Lens.com provides to all of its customers. Our system keeps track of the lenses and quantities that you order, when our records show that your prescription is runni...
  50. Can I get color contact lenses without a prescription?
    No. Colored contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already...
  51. Do you ship to APO or FPO addresses?
    Lens.com is proud to service the men and women of the US Armed Forces. We ship to APO and FPO addresses via via U.S. Priority Mail. Please follow these steps to ensure that your order will be del...
  52. What are my email preferences?
    Lens.com is dedicated to offering you premium customer service and the lowest prices on your contact lenses. Part of this service are a variety of emails – from reminders for when your current pr...
  53. How can I speed up my order processing?
    You can reduce your order's processing time by sending us a copy of your current prescription: Fax your prescription to us toll fee at 1-800-401-1495 Scan your prescription and then email it to my...
  54. How can I send my prescription to Lens.com
    There are two easy ways to send Lens.com your current prescription: Fax it to us toll fee at 1-800-401-1495 Scan it and email it to myRx@Lens.com Please write your order number on your prescrip...