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Frequently Asked Questions
- About Lens.com
We are a leading direct-to-consumer marketer of contact lenses!
We supply all the major brands and types of contact lenses at prices up to
70% below retail. Our company is the fastest growing dir...
- What information do I need to order contact lenses?
A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently wearing, or...
- Does Lens.com charge a membership fee? Tax?
Absolutely not! You don't need to join a "membership club" to do business with Lens.com!
And because contact lenses are a prescription product, there is no sales tax.
Order online or contact our C...
- Best Price Guarantee
We at Lens.com check the prices of all major online, and retail contact lens distributors on a
daily basis. On average our customers tell us that our prices are 15% less than any other reputable
...
- Are my lenses automatically reordered?
Our system offers an array of reorder options for your convenience.
Default - When you first place an order your lenses will not be automatically reordered.
Iinstead the system will send y...
- Do your customer service representatives work on sales commission?
No, At Lens.com, we select our customer service professionals for their people skills, not for their sales skills.
“No Sales Commission”; means no pressure when you order your contact lenses from Le...
- Terms & Conditions of Use
The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated.
For terms governing shipping, returns and payment, please refer to our Fre...
- How do I read my prescription?
A contact lens prescription is made up of specific data which we require to fill your order.
All of this information is available on the packaging of the contact lenses you are currently wearing, or...
- Customer Feedback
Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our customers have to ...
