Taxes and fees may apply to your order and will be displayed in the Order Summary section on the Shipping Information page during the checkout process.
Our goal is to offer the lowest total price online, whether that means having a higher box price with no taxes and fees or a lower box price with higher taxes and fees.
Regardless of the breakdown, we aim to have the lowest total price on the web!
We invite you to compare our bottom line prices with our competitors'. We promise we won't disappoint you!
Taxes are tax recovery charges for tax obligations where applicable and the fees are compensation for servicing your order.
Our goal is to offer the lowest total price online, whether that means having a higher box price with no taxes and fees or a lower box price with higher taxes and fees.
Regardless of the breakdown, we aim to have the lowest total price on the web!
We invite you to compare our bottom line prices with our competitors'. We promise we won't disappoint you!
A Flexible Spending Account is a fund which allows you to pay for eligible medical expenses with pre-tax money.
Doctor office co-pays, bandages, contact lenses, contact lens solution, etc. are eligible expenses. Many employers
include the option of a Flexible Spending Account with their benefit package.
Flexible Spending money must be used by a specific date set by your provider.* If the funds are not used by this specified date, all remaining money is lost.
Here are some tips to make sure this doesn't happen to you:
Write a review to express your opinion and share it with everyone else on your site. After you submit your review, it will go through a verification process before it is published.
We've made it extra easy at Lens.com:
You don't need to upload your prescription, we'll verify it directly with your doctor. Eye doctors must provide you a copy of your prescription upon request, but it's not required when ordering with us.
Your lens packaging (or prescription) usually includes:
An example might look like:
If you have any questions about what's on your lens box, our Customer Service team is here to help!
We offer you reliable shipping at extremely competitive prices/rates. You'll be able to select the best method for your personal needs at checkout.
| Destination | Shipping Method | Shipping Time* | Cost |
|---|---|---|---|
| United States | Standard | 5-7 Business Days | $9.95 |
| FedEx 2nd Day | 2 Business Days** | $17.95 | |
| FedEx Next Day | 1 Business Day** | $24.95 | |
| Canada | Canada Standard | 4-9 Business Days | $12.95 |
| Canada Express | 3-5 Business Days | $19.99 | |
| International | Standard Intl. | 8-12 Business Days*** | $24.95 |
| FedEx Intl. Express | 4-5 Business Days*** | $39.95 |
* Shipping Time above represents the time after dispatch from our shipping facility as advertised by USPS and FedEx. You will need to account for one day to process your order.
** FedEx Delivery options are only available for the contiguous 48 states. Orders for Alaska, Hawaii, and US territories are shipped using USPS Priority Mail. FedEx does not deliver to PO Boxes or APO/FPO addresses.
*** International shipping times do not include any unforeseen customs delays. Customers are encouraged to contact their local customs bureau for information on customs duties and/or limitations. Lens.com is NOT responsible for any sales taxes, duties or any other fees applied by the customs service in your country.
CUSTOMS NOTE: Lens.com is NOT responsible for any sales taxes, duties, or any other fees applied by the customs service in your country.
No. Just give us your eye doctor's name and phone number and we'll verify your prescription for you. If you do have a copy of your prescription, you can upload, email, or fax it to us. Federal law requires your eye care provider to give you a copy of your prescription, but it's not required to place an order with us.
If your prescription is expired, Lens.com offers a convenient online vision test you can take from home.
There are three easy ways to send Lens.com your current prescription:
Please write your order number on your prescription.
Visit our Rebate Center page for more info.
By law, we must verify your prescription with your eye care provider. We can do this in two ways:
Your provider has 8 business hours to respond. If they don't, we'll assume your prescription is valid and proceed with your order. Remember, your eye care provider must give you a copy of your prescription-use it to get our great prices!
Lens.com is considered an out-of-network provider by most major vision insurers. If your plan covers out-of-network purchases, you can order from us, then submit your invoice and a claim form to your insurer for reimbursement. Benefit details vary, so check with your insurance provider if you're unsure about coverage.
To submit, please visit our out-of-network vision claim form page.
Lens.com is not affiliated with any insurance company and cannot guarantee reimbursement. We do our best to keep these forms updated-let us know if you find a more current version. If you have questions, contact our Customer Service team or your insurer.
We stock 90% of popular prescriptions, so most orders ship the next business day. Orders with uncommon prescriptions-especially Toric lenses—may take up to 5 extra business days. Orders placed after 6:00 PM (CST) Friday through 12:00 PM (CST) Sunday process on Monday. Remember, prescription verification can add up to one business day before shipping.
Estimated Shipping Times (after dispatch):
*FedEx options available only in the contiguous 48 states.
**International shipping times exclude possible customs delays.
You can check your Order Status online or contact Customer Service for help. If you don't receive your order, you have 60 days from the shipping date to report it.
You can reduce your order's processing time by sending us a copy of your current prescription:
Please write your order number on your prescription.
Buying brand-name lenses on Lens.com is simple:
Need help? Contact our friendly customer service representatives.
Have a question? Call us at
1-800 LENS.COM (536-7266)
Online 24/7
© 1995-2026 Lens.com. All Rights Reserved. Lens.com is a contact lens replacement company, and a direct to consumer marketer of contact lenses.
As a contact lens replacement center, we can only sell you contact lenses that you have a valid prescription for, and are wearing successfully.
