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Frequently Asked Questions
- Refer a Friend!
Referring friends and colleagues to Lens.com is simple and easy. All you need to do is tell your friends about the discounts and services that Lens.com offers to all its customers. As a Thank You, yo...
- How does the Referral Program Work?
Referral Program
Which of my friends are eligible?
How can I ensure my friends' privacy?
How do I refer a new client to Lens.com?
How much do I get paid?
Will I be notified if someo...
- How do I order a product?
At the top of every page on our site you will find three easy to use navigational dropdowns which will
allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse through...
- Are my lenses automatically reordered?
Our system offers an array of reorder options for your convenience.
Default - When you first place an order your lenses will not be automatically reordered.
Iinstead the system will send y...
- Referral Statistics
If you have already referred some of your friends and family and are interested in
reviewing the status of your Referral Credits, simply login in to your Lens.com Account.
Referral Credits
...
- Referral Terms and Conditions
1. Making Referrals
Everyone who is a registered customer of Lens.com is eligible for the
Referral Program. You become a
referrer of Lens.com when you send your first ...
- How can I ship my contacts to a location other than my billing address?
If you need to have an order shipped to an address other than your billing address, you can add an alternate shipping address during the Checkout Process.
Checkout Page
Select Lenses
...
- What is the reminder email, and how do I edit it?
The Reminder email is a service Lens.com provides to all of its customers. Our system keeps track of the lenses and quantities that you order,
when our records show that your prescription is runni...
