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Frequently Asked Questions
How do I know if my prescription is valid?Most prescriptions are valid for one or two years depending on the state.
Lens.com is an advocate of proper eye health and encourages all its customers to receive regular eye examinations.
If yo...
How does the Referral Program Work?Referral Program
Which of my friends are eligible?
How can I ensure my friends' privacy?
How do I refer a new client to Lens.com?
How much do I get paid?
Will I be notified if someo...
How does prescription verification work?Federal Law requires us to verify all prescriptions with the appropriate eye care provider.
This can happen in two ways, either you fax us a copy of your prescription or you can provide us with the...
Is it safe to use my credit card on line?Yes, it's extremely safe.
Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology.
It is used to create a secure transaction environment for commer...
Terms & Conditions of UseThe use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated.
For terms governing shipping, returns and payment, please refer to our Fre...
How recent does my prescription have to be?
That depends on your doctor and the state that you live in. Some doctors require you to return for eye exams as frequently as allowed by state law (usually one year). In other states, such as Florid...
Do you ship to APO or FPO addresses?Lens.com is proud to service the Armed Forces.
We ship to APO and FPO addresses.
If you are shipping your order to an APO/FPO address, please enter the appropriate term (APO or FPO) in the 'city' ...
How can I send my prescription to Lens.comThere are two easy ways to send Lens.com your current prescription:
Fax it to us toll fee at 1-800-401-1495
Scan it and email it to myRx@Lens.com
Please write your order number on your prescrip...