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Frequently Asked Questions
- About Lens.com
We are a leading direct-to-consumer marketer of contact lenses!
We supply all the major brands and types of contact lenses at prices up to
70% below retail. Our company is the fastest growing dir...
- Return Policy
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order.
Each lens will arrive sealed in the manufacturer's sterile packaging or your purcha...
- Privacy Policy
Our store maintains a strong commitment to your privacy.
Lens.com considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as ...
- Are my lenses automatically reordered?
Our system offers an array of reorder options for your convenience.
Default - When you first place an order your lenses will not be automatically reordered.
Iinstead the system will send y...
- Do your customer service representatives work on sales commission?
No, At Lens.com, we select our customer service professionals for their people skills, not for their sales skills.
“No Sales Commission”; means no pressure when you order your contact lenses from Le...
- How does the Referral Program Work?
Referral Program
Which of my friends are eligible?
How can I ensure my friends' privacy?
How do I refer a new client to Lens.com?
How much do I get paid?
Will I be notified if someo...
- What if my package is damaged when I receive it?
At Lens.com we guarantee that you will receive the exact type and brand of
contact lenses specified in your order and confirmed by your eye doctor's prescription.
Each pair will arrive sealed in m...
- How do I order a product?
At the top of every page on our site you will find three easy to use navigational dropdowns which will
allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse through...
- Can I fax my order to Lens.com?
Lens.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service your needs as...
- How does prescription verification work?
Federal Law requires us to verify all prescriptions with the appropriate eye care provider.
This can happen in two ways, either you fax us a copy of your prescription or you can provide us with the...
- Referral Terms and Conditions
1. Making Referrals
Everyone who is a registered customer of Lens.com is eligible for the
Referral Program. You become a
referrer of Lens.com when you send your first ...
- How can I return or exchange a product?
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purchase...
- What if I have a problem with my shipment?
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription.
Each pair will arrive sealed in m...
- Customer Feedback
Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our customers have to ...
- What does Availability mean?
Because of the volume we ship we are able to stock 90% of all popular contact
lens prescriptions. If your lenses fall into these common parameters we will
process your order the day we receive it ...
