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Frequently Asked Questions

  1. Does Lens.com charge a membership fee? Tax?
    Absolutely not! You don't need to join a "membership club" to do business with Lens.com! And because contact lenses are a prescription product, there is no sales tax. Order online or contact our C...
  2. Refer a Friend!
    Referring friends and colleagues to Lens.com is simple and easy. All you need to do is tell your friends about the discounts and services that Lens.com offers to all its customers. As a Thank You, yo...
  3. Do your customer service representatives work on sales commission?
    No, At Lens.com, we select our customer service professionals for their people skills, not for their sales skills. “No Sales Commission”; means no pressure when you order your contact lenses from Le...
  4. How much does shipping & handling cost?
    At Lens.com we don’t bury the cost of shipping in every box we sell. We are completely transparent and let you decide what’s best for you. We offer you reliable shipping at extremely competitive price...
  5. Novelty Lens FAQ
    Novelty (Halloween, Special Effect, FX, Theatrical) Lens FAQ Click the + sign to expand the answer to the questions you would like answered. I am concerned about the health of wearing Nov...
  6. Referral Terms and Conditions
    1. Making Referrals Everyone who is a registered customer of Lens.com is eligible for the Referral Program. You become a referrer of Lens.com when you send your first ...
  7. How long after I order my contact lenses can I expect to receive my order?
    Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we receive it an...
  8. Do you ship Internationally?
    We ship orders world wide every day, delivery times are usually 7-10 business days from dispatch. To avoid unexpected customs fees or duties, check with the customs department in your country about ...