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Frequently Asked Questions
- What information do I need to order contact lenses?
A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently wearing, or...
- About Lens.com
We are a leading direct-to-consumer marketer of contact lenses!
We supply all the major brands and types of contact lenses at prices up to
70% below retail. Our company is the fastest growing dir...
- Return Policy
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order.
Each lens will arrive sealed in the manufacturer's sterile packaging or your purcha...
- Privacy Policy
Our store maintains a strong commitment to your privacy.
Lens.com considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as ...
- Are my lenses automatically reordered?
Our system offers an array of reorder options for your convenience.
Default - When you first place an order your lenses will not be automatically reordered.
Iinstead the system will send y...
- Do your customer service representatives work on sales commission?
No, At Lens.com, we select our customer service professionals for their people skills, not for their sales skills.
“No Sales Commission”; means no pressure when you order your contact lenses from Le...
- How does the Referral Program Work?
Referral Program
Which of my friends are eligible?
How can I ensure my friends' privacy?
How do I refer a new client to Lens.com?
How much do I get paid?
Will I be notified if someo...
- How do I order a product?
At the top of every page on our site you will find three easy to use navigational dropdowns which will
allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse through...
- What if my package is damaged when I receive it?
At Lens.com we guarantee that you will receive the exact type and brand of
contact lenses specified in your order and confirmed by your eye doctor's prescription.
Each pair will arrive sealed in m...
- Referral Statistics
If you have already referred some of your friends and family and are interested in
reviewing the status of your Referral Credits, simply login in to your Lens.com Account.
Referral Credits
...
- How do I update my Account Profile?
Lens.com has provided a number of different avenues for accessing and editing your account information, from Shipping and Billing Addresses to Checking on the Status of Referral Credits or Current Ord...
- Satisfaction Guarantee
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. Each pair will arrive sealed in ma...
- Security Policy
Lens.com is committed to securing your personal information.
We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your ...
- How do I read my prescription?
A contact lens prescription is made up of specific data which we require to fill your order.
All of this information is available on the packaging of the contact lenses you are currently wearing, or...
- How do I check on my order's status?
Lens.com understands the importance of being able to track your Order, and has provided an easy to use system to track any outstanding order through your Account.
Order Status
Visit t...
- How long after I order my contact lenses can I expect to receive my order?
Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions.
If your lenses fall into these common parameters we will process your order the day we receive it an...
- How can I return or exchange a product?
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purchase...
- What if I have a problem with my shipment?
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription.
Each pair will arrive sealed in m...
- Customer Feedback
Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our customers have to ...
- How do I redeem a coupon?
Lens.com coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your order.p>
Plea...
- What does Availability mean?
Because of the volume we ship we are able to stock 90% of all popular contact
lens prescriptions. If your lenses fall into these common parameters we will
process your order the day we receive it ...
- Can I get color contact lenses without a prescription?
No. Colored contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already...
