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Frequently Asked Questions

  1. How do you ship your products?
    Our Expedited Shipping method offers our customers a reliable service at extremely competitive prices. We also ship some packages by FedEx Next Day and 2nd Day Air, although these services are not...
  2. Does Lens.com charge a membership fee? Tax?
    Absolutely not! You don't need to join a "membership club" to do business with Lens.com! And because contact lenses are a prescription product, there is no sales tax. Order online or contact our C...
  3. Does Lens.com carry all brands of contact lenses?
    We at Lens.com sell the brands and types worn by over 99% of all contact lens wearers. If you don't see the exact contact lens you wear, or are looking for, contact our Customer Service Department ...
  4. What are my payment options?
    At Lens.com we accept payments by: Visa Master Card American Express Discover Card Money Order (mail orders) More about Pricing and Billing ...
  5. Will my optical insurance plan pay for the lenses?
    Every insurance plan is different. If your plan covers replacement contact lenses, please submit the paperwork (packing slip) you receive with your lenses along with your proof of purchase to your i...
  6. Is it safe to use my credit card on line?
    Yes, it's extremely safe. Our e-commerce system uses SSL (Secure Sockets Layer) - the industry standard for encryption technology. It is used to create a secure transaction environment for commer...
  7. Referral Terms and Conditions
    1. Making Referrals Everyone who is a registered customer of Lens.com is eligible for the Referral Program. You become a referrer of Lens.com when you send your first ...
  8. Customer Feedback
    Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns.  Below is a sampling of what some of our customers have to ...
  9. When will my credit card be charged?
    Your Credit Card will not be charged until the product is shipped. This means that although we will accept and verify your card number when you place an order, the charge will not be applied to y...
  10. How do I redeem a coupon?
    Lens.com coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your order.p> Plea...