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Frequently Asked Questions
- About Lens.com
We are a leading direct-to-consumer marketer of contact lenses!
We supply all the major brands and types of contact lenses at prices up to
70% below retail. Our company is the fastest growing dir...
- How do you ship your products?
Our Expedited Shipping method offers
our customers a reliable service at extremely competitive prices. We also ship some packages
by FedEx Next Day and 2nd Day Air, although these services are not...
- Do I need a copy of my prescription to order contact lenses?
Yes. Lens.com requires a valid prescription for all contact lens orders.
You can obtain a copy of your prescription from your doctor and forward it on to Lens.com, or you can simply provide Lens.c...
- Best Price Guarantee
We at Lens.com check the prices of all major online, and retail contact lens distributors on a
daily basis. On average our customers tell us that our prices are 15% less than any other reputable
...
- How much does shipping & handling cost?
- Shipping
Our Expedited Shipping method offers our customers a reliable service at extremely competitive prices / rates.
We also ship some of our packages by FedEx.
If you have a shipping prefer...
- How does prescription verification work?
Federal Law requires us to verify all prescriptions with the appropriate eye care provider.
This can happen in two ways, either you fax us a copy of your prescription or you can provide us with the...
- How do I check on my order's status?
Lens.com understands the importance of being able to track your Order, and has provided an easy to use system to track any outstanding order through your Account.
Order Status
Visit t...
- Referral Terms and Conditions
1. Making Referrals
Everyone who is a registered customer of Lens.com is eligible for the
Referral Program. You become a
referrer of Lens.com when you send your first ...
- Terms & Conditions of Use
The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated.
For terms governing shipping, returns and payment, please refer to our Fre...
- Customer Feedback
Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our customers have to ...
- How do I track my order?
You may check the status of your Lens.com order and track the shipment by visiting our
Order Status page.
Orders will be listed by the Order Number and are also identified by their order date, shi...
- What are my email preferences?
Lens.com is dedicated to offering you premium customer service and the lowest prices on your contact lenses.
Part of this service are a variety of emails – from reminders for when your current pr...
