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Frequently Asked Questions
What information do I need to order contact lenses?
A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently wearing, or...
Return PolicyAt Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order.
Each lens will arrive sealed in the manufacturer's sterile packaging or your purcha...
Will my optical insurance plan pay for the lenses?Every insurance plan is different.
If your plan covers replacement contact lenses, please submit the paperwork (packing slip) you receive with your lenses along with your proof of purchase to your i...
Satisfaction Guarantee
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. Each pair will arrive sealed in ma...
How can I return or exchange a product?At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging. In addition if ...
How do I read my prescription?A contact lens prescription is made up of specific data which we require to fill your order.
All of this information is available on the packaging of the contact lenses you are currently wearing, or...
Terms & Conditions of UseThe use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated.
For terms governing shipping, returns and payment, please refer to our Fre...
What if I have a problem with my shipment?
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription.
Each pair will arrive sealed in m...
Customer FeedbackLens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our customers have to ...
