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Frequently Asked Questions
- What information do I need to order contact lenses?
A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently wearing, or...
- How do you ship your products?
Our Expedited Shipping method offers
our customers a reliable service at extremely competitive prices. We also ship some packages
by FedEx Next Day and 2nd Day Air, although these services are not...
- Return Policy
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order.
Each lens will arrive sealed in the manufacturer's sterile packaging or your purcha...
- What if my package is damaged when I receive it?
At Lens.com we guarantee that you will receive the exact type and brand of
contact lenses specified in your order and confirmed by your eye doctor's prescription.
Each pair will arrive sealed in m...
- How much does shipping & handling cost?
- Shipping
Our Expedited Shipping method offers our customers a reliable service at extremely competitive prices / rates.
We also ship some of our packages by FedEx.
If you have a shipping prefer...
- Satisfaction Guarantee
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. Each pair will arrive sealed in ma...
- Will my optical insurance plan pay for the lenses?
Every insurance plan is different.
If your plan covers replacement contact lenses, please submit the paperwork (packing slip) you receive with your lenses along with your proof of purchase to your i...
- How do I read my prescription?
A contact lens prescription is made up of specific data which we require to fill your order.
All of this information is available on the packaging of the contact lenses you are currently wearing, or...
- Terms & Conditions of Use
The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated.
For terms governing shipping, returns and payment, please refer to our Fre...
- How can I return or exchange a product?
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purchase...
- Customer Feedback
Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our customers have to ...
- What if I have a problem with my shipment?
At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription.
Each pair will arrive sealed in m...
