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Frequently Asked Questions
- Does Lens.com charge a membership fee? Tax?
Absolutely not! You don't need to join a "membership club" to do business with Lens.com!
And because contact lenses are a prescription product, there is no sales tax.
Order online or contact our C...
- Privacy Policy
Our store maintains a strong commitment to your privacy.
Lens.com considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as ...
- Best Price Guarantee
We at Lens.com check the prices of all major online, and retail contact lens distributors on a
daily basis. On average our customers tell us that our prices are 15% less than any other reputable
...
- Can I fax my order to Lens.com?
Lens.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service your needs as...
- Security Policy
Lens.com is committed to securing your personal information.
We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your ...
- Referral Terms and Conditions
1. Making Referrals
Everyone who is a registered customer of Lens.com is eligible for the
Referral Program. You become a
referrer of Lens.com when you send your first ...
- How long after I order my contact lenses can I expect to receive my order?
Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions.
If your lenses fall into these common parameters we will process your order the day we receive it an...
- Customer Feedback
Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our customers have to ...