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Frequently Asked Questions
- About Lens.com
We are a leading direct-to-consumer marketer of contact lenses!
We supply all the major brands and types of contact lenses at prices up to
70% below retail. Our company is the fastest growing dir...
- Does Lens.com charge a membership fee? Tax?
Absolutely not! You don't need to join a "membership club" to do business with Lens.com!
And because contact lenses are a prescription product, there is no sales tax.
Order online or contact our C...
- Does Lens.com carry all brands of contact lenses?
We at Lens.com sell the brands and types worn by over 99% of all contact lens wearers.
If you don't see the exact contact lens you wear, or are looking for, contact our Customer Service Department ...
- Refer a Friend!
Referring friends and colleagues to Lens.com is simple and easy. All you need to do is tell your friends about the discounts and services that Lens.com offers to all its customers. As a Thank You, yo...
- How does the Referral Program Work?
Referral Program
Which of my friends are eligible?
How can I ensure my friends' privacy?
How do I refer a new client to Lens.com?
How much do I get paid?
Will I be notified if someo...
- Privacy Policy
Our store maintains a strong commitment to your privacy.
Lens.com considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as ...
- Do your customer service representatives work on sales commission?
No, At Lens.com, we select our customer service professionals for their people skills, not for their sales skills.
“No Sales Commission”; means no pressure when you order your contact lenses from Le...
- Are my lenses automatically reordered?
Our system offers an array of reorder options for your convenience.
Default - When you first place an order your lenses will not be automatically reordered.
Iinstead the system will send y...
- How do I know if my prescription is valid?
Most prescriptions are valid for one or two years depending on the state.
Lens.com is an advocate of proper eye health and encourages all its customers to receive regular eye examinations.
If yo...
- What are my payment options?
At Lens.com we accept payments by:
Visa
Master Card
American Express
Discover Card
Money Order (mail orders)
More about Pricing and Billing
...
- Best Price Guarantee
We at Lens.com check the prices of all major online, and retail contact lens distributors on a
daily basis. On average our customers tell us that our prices are 15% less than any other reputable
...
- Can I fax my order to Lens.com?
Lens.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service your needs as...
- How does prescription verification work?
Federal Law requires us to verify all prescriptions with the appropriate eye care provider.
This can happen in two ways, either you fax us a copy of your prescription or you can provide us with the...
- Contact Information
Lens.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service your needs as...
- Terms & Conditions of Use
The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated.
For terms governing shipping, returns and payment, please refer to our Fre...
- Referral Terms and Conditions
1. Making Referrals
Everyone who is a registered customer of Lens.com is eligible for the
Referral Program. You become a
referrer of Lens.com when you send your first ...
- How long after I order my contact lenses can I expect to receive my order?
Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions.
If your lenses fall into these common parameters we will process your order the day we receive it an...
- Customer Feedback
Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our customers have to ...
- How does the Order Status Page Work?
Lens.com wants to keep its customers as informed as possible about their order.
The Order Status page monitors our system and constantly updates the information so that we offer a great deal of in...
- Can I purchase one brand of contact lens if I have a prescription for another?
Unfortunately, not. Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist.
As a replacement center, we can only sell you contact lenses that you are...
- How recent does my prescription have to be?
That depends on your doctor and the state that you live in. Some doctors require you to return for eye exams as frequently as allowed by state law (usually one year). In other states, such as Florid...
- How do I redeem a coupon?
Lens.com coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These
codes allow our system to apply the appropriate discount to your order. If you ...
- I just received my eyeglass prescription. Can I order contact lenses from it?
Unfortunately not. Your eyeglass prescription only has the power part of the contact lens prescription. In addition to the power the proper base curve (BC) and diameter (DIA) are needed to order con...
- What is the reminder email, and how do I edit it?
The Reminder email is a service Lens.com provides to all of its customers. Our system keeps track of the lenses and quantities that you order,
when our records show that your prescription is runni...
- Can I get color contact lenses without a prescription?
No. Colored contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact lenses that you are already...
