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Frequently Asked Questions
- How do I create an Account?
Your Account allows you flexible access to our system, streamlining the
ordering process, allowing you to monitor the status of your orders, or reorder
your prescription quickly and easily. All y...
- How does the Referral Program Work?
Referral Program
Which of my friends are eligible?
How can I ensure my friends' privacy?
How do I refer a new client to Lens.com?
How much do I get paid?
Will I be notified if someo...
- How do I know if my prescription is valid?
Most prescriptions are valid for one or two years depending on the state.
Lens.com is an advocate of proper eye health and encourages all its customers to receive regular eye examinations.
If yo...
- Privacy Policy
Our store maintains a strong commitment to your privacy.
Lens.com considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as ...
- Terms & Conditions of Use
The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated.
For terms governing shipping, returns and payment, please refer to our Fre...
- Referral Terms and Conditions
1. Making Referrals
Everyone who is a registered customer of Lens.com is eligible for the
Referral Program. You become a
referrer of Lens.com when you send your first ...
- How does the Order Status Page Work?
Lens.com wants to keep its customers as informed as possible about their order.
The Order Status page monitors our system and constantly updates the information so that we offer a great deal of in...
- What are my email preferences?
Lens.com is dedicated to offering you premium customer service and the lowest prices on your contact lenses.
Part of this service are a variety of emails – from reminders for when your current pr...
