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Frequently Asked Questions

  1. How do I create an Account?
    Your Account allows you flexible access to our system, streamlining the ordering process, allowing you to monitor the status of your orders, or reorder your prescription quickly and easily. All y...
  2. Return Policy
    At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purcha...
  3. Refer a Friend!
    Referring friends and colleagues to Lens.com is simple and easy. All you need to do is tell your friends about the discounts and services that Lens.com offers to all its customers. As a Thank You, yo...
  4. How does the Referral Program Work?
    Referral Program Which of my friends are eligible? How can I ensure my friends' privacy? How do I refer a new client to Lens.com? How much do I get paid? Will I be notified if someo...
  5. Privacy Policy
    Our store maintains a strong commitment to your privacy. Lens.com considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as ...
  6. Are my lenses automatically reordered?
    Our system offers an array of reorder options for your convenience. Default - When you first place an order your lenses will not be automatically reordered. Iinstead the system will send y...
  7. What are my payment options?
    At Lens.com we accept payments by: Visa Master Card American Express Discover Card Money Order (mail orders) More about Pricing and Billing ...
  8. How much does shipping & handling cost?
    - Shipping Our Expedited Shipping method offers our customers a reliable service at extremely competitive prices / rates. We also ship some of our packages by FedEx. If you have a shipping prefer...
  9. Can I fax my order to Lens.com?
    Lens.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service your needs as...
  10. How can I return or exchange a product?
    At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purchase...
  11. Contact Information
    Lens.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service your needs as...
  12. How long after I order my contact lenses can I expect to receive my order?
    Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we receive it an...
  13. Terms & Conditions of Use
    The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, please refer to our Fre...
  14. Referral Terms and Conditions
    1. Making Referrals Everyone who is a registered customer of Lens.com is eligible for the Referral Program. You become a referrer of Lens.com when you send your first ...
  15. Customer Feedback
    Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns.  Below is a sampling of what some of our customers have to ...
  16. How do I redeem a coupon?
    Lens.com coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate discount to your order.p> Plea...
  17. If I have forgotten my password, how can I log into my account?
    Forgotten Password Visit the My Account Login Page Click the 'Forget Your Password?' button Fill in the email account associated with your account Click 'Ema...
  18. What is the reminder email, and how do I edit it?
    The Reminder email is a service Lens.com provides to all of its customers. Our system keeps track of the lenses and quantities that you order, when our records show that your prescription is runni...
  19. What are my email preferences?
    Lens.com is dedicated to offering you premium customer service and the lowest prices on your contact lenses. Part of this service are a variety of emails – from reminders for when your current pr...
  20. How can I speed up my order processing?
    You can reduce your order's processing time by sending us a copy of your current prescription: Fax your prescription to us toll fee at 1-866-670-4464 Scan your prescription and then email ...
  21. How can I send my prescription to Lens.com
    There are two easy ways to send Lens.com your current prescription: Fax it to us toll fee at 1-866-670-4464 Scan it and email it to myRx@Lens.com Please write your order number on your prescrip...