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Frequently Asked Questions

  1. Return Policy
    At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purcha...
  2. Privacy Policy
    Our store maintains a strong commitment to your privacy. Lens.com considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as ...
  3. How does the Referral Program Work?
    Referral Program Which of my friends are eligible? How can I ensure my friends' privacy? How do I refer a new client to Lens.com? How much do I get paid? Will I be notified if someo...
  4. Are my lenses automatically reordered?
    Our system offers an array of reorder options for your convenience. Default - When you first place an order your lenses will not be automatically reordered. Iinstead the system will send y...
  5. How much does shipping & handling cost?
    - Shipping Our Expedited Shipping method offers our customers a reliable service at extremely competitive prices / rates. We also ship some of our packages by FedEx. If you have a shipping prefer...
  6. Can I fax my order to Lens.com?
    Lens.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service your needs as...
  7. How can I return or exchange a product?
    At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purchase...
  8. Contact Information
    Lens.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our best to service your needs as...
  9. How long after I order my contact lenses can I expect to receive my order?
    Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we receive it an...
  10. Terms & Conditions of Use
    The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, please refer to our Fre...
  11. Customer Feedback
    Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns.  Below is a sampling of what some of our customers have to ...
  12. If I have forgotten my password, how can I log into my account?
    Forgotten Password Visit the My Account Login Page Click the 'Forget Your Password?' button Fill in the email account associated with your account Click 'Ema...
  13. What is the reminder email, and how do I edit it?
    The Reminder email is a service Lens.com provides to all of its customers. Our system keeps track of the lenses and quantities that you order, when our records show that your prescription is runni...
  14. What are my email preferences?
    Lens.com is dedicated to offering you premium customer service and the lowest prices on your contact lenses. Part of this service are a variety of emails – from reminders for when your current pr...