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Frequently Asked Questions

  1. About Lens.com
    We are a leading direct-to-consumer marketer of contact lenses! We supply all the major brands and types of contact lenses at prices up to 70% below retail. Our company is the fastest growing dir...
  2. Return Policy
    At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purcha...
  3. Privacy Policy
    Our store maintains a strong commitment to your privacy. Lens.com considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as ...
  4. Best Price Guarantee
    We at Lens.com check the prices of all major online, and retail contact lens distributors on a daily basis. On average our customers tell us that our prices are 15% less than any other reputable ...
  5. How can I return or exchange a product?
    At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purchase...
  6. Terms & Conditions of Use
    The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and payment, please refer to our Fre...
  7. Referral Terms and Conditions
    1. Making Referrals Everyone who is a registered customer of Lens.com is eligible for the Referral Program. You become a referrer of Lens.com when you send your first ...
  8. Customer Feedback
    Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns.  Below is a sampling of what some of our customers have to ...
  9. How recent does my prescription have to be?
    That depends on your doctor and the state that you live in. Some doctors require you to return for eye exams as frequently as allowed by state law (usually one year). In other states, such as Florid...