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Frequently Asked Questions
- What information do I need to order contact lenses?
A contact lens prescription is made up of specific data which we require to fill your order. All of this information is available on the packaging of the contact lenses you are currently wearing, or...
- Do I need a copy of my prescription to order contact lenses?
Yes. Lens.com requires a valid prescription for all contact lens orders.
You can obtain a copy of your prescription from your doctor and forward it on to Lens.com, or you can simply provide Lens.c...
- How do I order a product?
At the top of every page on our site you will find three easy to use navigational dropdowns which will
allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse through...
- Best Price Guarantee
We at Lens.com check the prices of all major online, and retail contact lens distributors on a
daily basis. On average our customers tell us that our prices are 15% less than any other reputable
...
- How does prescription verification work?
Federal Law requires us to verify all prescriptions with the appropriate eye care provider.
This can happen in two ways, either you fax us a copy of your prescription or you can provide us with the...
- How do I read my prescription?
A contact lens prescription is made up of specific data which we require to fill your order.
All of this information is available on the packaging of the contact lenses you are currently wearing, or...
- Can I purchase one brand of contact lens if I have a prescription for another?
Unfortunately, not. Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist.
As a replacement center, we can only sell you contact lenses that you are...
- Customer Feedback
Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our customers have to ...
