How do I create an Account? Your Account allows you flexible access to our system, streamlining the
ordering process, allowing you to monitor the status of your orders, or reorder
your prescription quickly and easily. All y...
Refer a Friend! Referring friends and colleagues to Lens.com is simple and easy. All you need to do is tell your friends about the discounts and services that Lens.com offers to all its customers. As a Thank You, yo...
How does the Referral Program Work? Referral Program
Which of my friends are eligible?
How can I ensure my friends' privacy?
How do I refer a new client to Lens.com?
How much do I get paid?
Will I be notified if someo...
Privacy Policy
Our store maintains a strong commitment to your privacy.
Lens.com considers the responsible use of personal information to be a critical element in enabling the Internet to reach its potential as ...
Are my lenses automatically reordered? Our system offers an array of reorder options for your convenience.
Default - When you first place an order your lenses will not be automatically reordered.
Iinstead the system will send y...
How do I order a product? At the top of every page on our site you will find three easy to use navigational dropdowns which will
allow you to locate lenses by Lens Name, Manufacturer Name, or Lens Type. Simply browse through...
How do I know if my prescription is valid? Most prescriptions are valid for one or two years depending on the state.
Lens.com is an advocate of proper eye health and encourages all its customers to receive regular eye examinations.
If yo...
Security Policy Lens.com is committed to securing your personal information.
We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of effort to ensure that your ...
Referral Statistics If you have already referred some of your friends and family and are interested in
reviewing the status of your Referral Credits, simply login in to your Lens.com Account.
Referral Credits
...
Referral Terms and Conditions
1. Making Referrals
Everyone who is a registered customer of Lens.com is eligible for the
Referral Program. You become a
referrer of Lens.com when you send your first ...
Terms & Conditions of Use The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated.
For terms governing shipping, returns and payment, please refer to our Fre...
Customer Feedback Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what some of our customers have to ...
How does the Order Status Page Work?
Lens.com wants to keep its customers as informed as possible about their order.
The Order Status page monitors our system and constantly updates the information so that we offer a great deal of in...
How do I redeem a coupon? Lens.com coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These
codes allow our system to apply the appropriate discount to your order. If you ...
What is the reminder email, and how do I edit it?
The Reminder email is a service Lens.com provides to all of its customers. Our system keeps track of the lenses and quantities that you order,
when our records show that your prescription is runni...
What are my email preferences?
Lens.com is dedicated to offering you premium customer service and the lowest prices on your contact lenses.
Part of this service are a variety of emails – from reminders for when your current pr...
