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Frequently Asked Questions

  1. Return Policy
    At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purcha...
  2. Novelty Lens FAQ
    Novelty (Halloween, Special Effect, FX, Theatrical) Lens FAQ Click the + sign to expand the answer to the questions you would like answered. I am concerned about the health of wearing Nov...
  3. How much does shipping & handling cost?
    At Lens.com we don’t bury the cost of shipping in every box we sell. We are completely transparent and let you decide what’s best for you. We offer you reliable shipping at extremely competitive price...
  4. How long after I order my contact lenses can I expect to receive my order?
    Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we receive it an...
  5. Referral Terms and Conditions
    1. Making Referrals Everyone who is a registered customer of Lens.com is eligible for the Referral Program. You become a referrer of Lens.com when you send your first ...
  6. Customer Feedback
    Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns.  Below is a sampling of what some of our customers have to ...
  7. What does Availability mean?
    Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we receive it ...
  8. Do you ship Internationally?
    We ship orders world wide every day, delivery times are usually 7-10 business days from dispatch. To avoid unexpected customs fees or duties, check with the customs department in your country about ...