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Frequently Asked Questions

  1. Return Policy
    At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purcha...
  2. How much does shipping & handling cost?
    - Shipping Our Expedited Shipping method offers our customers a reliable service at extremely competitive prices / rates. We also ship some of our packages by FedEx. If you have a shipping pref...
  3. How long after I order my contact lenses can I expect to receive my order?
    Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we receive it ...
  4. How can I return or exchange a product?
    At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order. Each lens will arrive sealed in the manufacturer's sterile packaging or your purcha...
  5. Referral Terms and Conditions
    1. Making Referrals Everyone who is a registered customer of Lens.com is eligible for the Referral Program. You become a referrer of Lens.com when you send your first ...
  6. Customer Feedback
    Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns.  Below is a sampling of what some of our customers have to ...
  7. What does Availability mean?
    Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your order the day we receive it ...
  8. Do you ship Internationally?
    We ship orders world wide every day, delivery times are usually 5-10 days from dispatch. To avoid unexpected customs fees or duties, check with the customs department in your country about its impor...