Need Rx RX $50 RebateCard.com Powered by
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FAQ found
  1. About Lens.com Your best value in contact lenses for over 29 years. From America's heartland, we're happy to help you save money on contacts lenses and provide high quality...
  2. Best Price Guarantee. Our Mission: To Deliver the Best Prices, Anywhere. At Lens.com we check the prices of all major online, and retail contact lens distributors on a routine basis. On average our customers tell us that our prices are 15%...
  3. Money Back Guarantee A guarantee shouldn't be complicated, so ours isn't. At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and...
  4. Contact Information Friendly Customer Service Representatives are available 24/7 by phone, chat, and email to help you. Lens.com maintains the highest standards of customer service. If you...
  5. Customer Reviews & Feedback (100% LEGIT) Lens.com strives to maintain the highest level of customer service by keeping careful track of all of our customer's comments and concerns. Below is a sampling of what...
  6. What information do I need to order contact lenses? We’ve made it extra easy to order contacts when ordering through us. To process your order we need your order information, and the name and phone number of your eye...
  7. How to Order & Buy Contacts Online Buying top brand contact lenses online through Lens.com is fast and easy. Just three easy steps and your lenses will be shipped right to your door. At the top of every...
  8. Can I fax my order to Lens.com? Lens.com maintains the highest standards of customer service. If you have any problem involving our site or your purchase please contact us immediately and we will do our...
  9. How can I return a product? Returns are 'Hassle-Free' It’s easy to return contact lenses at Lens.com. Just give us a call and we’ll take it from there! You can speak with one of our friendly...
  10. How does the Order Status Page Work? Lens.com wants to keep its customers as informed as possible about their order. The Order Status page monitors our system and constantly updates the information so that...
  11. What does Availability mean? Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your...
  12. How do I cancel an Order Lens.com seeks to maintain high standards of customer satisfaction, if at anytime before your order has been shipped you become uncomfortable with your order you may...
  13. How do you ship your products? Lens.com Shipping Times & Methods Reliable & Fast Shipping We have partnered with FedEx, the world's largest express transportation company, to provide reliable and fast delivery to our U.S. customers....
  14. What if my package is damaged when I receive it? At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. We also...
  15. How much does shipping & processing fees cost? At Lens.com we don’t bury the cost of shipping in every box we sell. We are completely transparent and let you decide what’s best for you. We offer you reliable shipping...
  16. Contact Lens Shipping & Delivery Timetable Because of the volume we ship we are able to stock 90% of all popular contact lens prescriptions. If your lenses fall into these common parameters we will process your...
  17. What if I have a problem with my shipment? At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. Each...
  18. How do I track my order & status? You may check the status of your Lens.com order and track the shipment by visiting our Order Status page. Orders will be listed by the Order Number and are also...
  19. Do you ship to APO or FPO addresses? Lens.com is proud to service the men and women of the US Armed Forces. We ship to APO and FPO addresses via via U.S. Priority Mail. Please follow these steps to ensure...
  20. Does Lens.com charge a membership fee? Tax? Absolutely not! You don't need to join a "membership club" to do business with Lens.com! And because contact lenses are a prescription product, there is no sales...
  21. Contact lenses with insurance - will my vision insurance pay for contact lenses? Lens.com is considered an "out of network" provider by the major insurance companies offering vision coverage. If you have an out-of-network contact lens benefit in your...
  22. How do I redeem a Lens coupon or promo code? Lens.com coupons codes are unique sequences of letters and numbers that are entered during the Checkout Process. These codes allow our system to apply the appropriate...
  23. Do I need a copy of my prescription to order contact lenses? No. You do not need a copy of your contact lens prescription in order to place an order with us. You need only to provide us with your eye doctor’s name and contact info,...
  24. How do I know if my prescription is valid? How long is contact prescription good for? Most prescriptions are valid for one or two years depending on the state. Lens.com is an advocate of proper eye health and encourages all its customers to receive regular...
  25. How does Rx contact lens prescription verification work? Federal Law requires us to verify all prescriptions with the appropriate eye care provider. This can happen in two ways, either you fax us a copy of your prescription or...
  26. How do I read my contact prescription, and contact box? Although the data that makes up your contact lens prescription may seem intimidating, a contact lens prescription is intended to keep your eyes safe and comfortable, in...
  27. Can I order a different brand of contacts than my prescription? Unfortunately, not. Contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you...
  28. I just received my eyeglass prescription. Can I use my glasses prescription for contacts? Unfortunately not. Your eyeglass prescription only has the power part of the contact lens prescription. In addition to the power the proper base curve (BC) and diameter...
  29. Can I get color contact lenses without a prescription? No. Colored contact lenses come in different sizes and must be fit to your eye by an Optometrist or Ophthalmologist. As a replacement center, we can only sell you contact...
  30. How do I reorder my contact lenses? At Lens.com, we make reordering your contact lenses easy. We track every order you place in your account, including order placed by phone. When it is time for you to...
  31. How do I update my Account Profile? Lens.com has provided a number of different avenues for accessing and editing your account information, from Shipping and Billing Addresses to Checking on the Status of...
  32. How do I check on my order's status? Lens.com understands the importance of being able to track your Order, and has provided an easy to use system to track any outstanding order through your Account. Order...
  33. Shipping vs. Billing Address for Contact Lenses If you need to have an order shipped to an address other than your billing address, you can add an alternate shipping address during the Checkout Process. Checkout...
  34. Lost Password? | Password Help Forgot your password? No problem. Lens.com makes it easy to create a new password so you can log into your account. Simply follow the step by step instructions...
  35. What is the reminder email, and how do I edit it? The Reminder email is a service Lens.com provides to all of its customers. Our system keeps track of the lenses and quantities that you order, when our records show that...
  36. Does Lens.com carry all brands of contact lenses? We at Lens.com sell the brands and types worn by over 99% of all contact lens wearers. If you don't see the exact contact lens you wear, or are looking for, contact our...
  37. Do Your Customer Service Reps Work on Commission? No, At Lens.com, we select our customer service professionals for their people skills, not for their sales skills. “No Sales Commission”; means no pressure when you order...
  38. What is the Refer a Friend program? Lens.com wants to help you and your friends save even more on contact lenses with our Refer a Friend program. Invite your friends to save $10 on their first order with...
  39. How does the Refer a Friend program work? Lens.com wants to help you and your friends save even more on contact lenses with our Refer a Friend program. Invite your friends to save $10 on their first order with...
  40. How do I look at the status of my referrals? It is easy to look at the status of your referrals. All you need to do is click here to go directly to the Refer a Friend Dashboard or log into your Lens.com Account and...
  41. Refer a Friend Terms and Conditions Membership and Eligibility The Lens.com Refer a Friend Program ("Program") is open to all Lens.com customers, unless prohibited by law. While not restricted to Lens.com...
  42. Hassle-Free Returns It's easy to return contact lenses at Lens.com. Just give us a call and we'll take it from there! You have unlimited time to return your unopened and unexpired...
  43. Privacy Policy Revision date: 05/31/2018 Lens.com ("we" or "us" or "our") respects the privacy of our users ("user" or "you"). This Privacy Policy explains what information we collect,...
  44. Security Policy Lens.com is committed to securing your personal information. We recognize that your privacy and security are of the utmost importance, and we have devoted a great deal of...
  45. Terms & Conditions of Use The use of this site is governed by the Terms and Conditions of Use set forth below and elsewhere on the site as indicated. For terms governing shipping, returns and...
  46. What are my email preferences? Lens.com is dedicated to offering you premium customer service and the lowest prices on your contact lenses. Part of this service are a variety of emails – from reminders...
  47. Novelty Lens FAQ Novelty (Halloween, Special Effect, FX, Theatrical) Lens FAQ Click the + sign to expand the answer to the questions you would like answered. I am concerned about the...
  48. I'm not getting emails from Lens.com. Help! There are a few things you can do to help ensure our emails get through: Make sure your email address on file is correct. To check this, go to secure/editaccount.asp"...
  49. Why can’t I get Acuvue Oasys 6 packs anymore? On July 1, 2014 Johnson & Johnson stopped packaging Acuvue Oasys in 6 Packs. We are no longer selling 6 Packs as a result. Acuvue Oasys is now available in 12 Packs (6...
  50. Are Acuvue Oasys 12 and 24 packs the same as their 6 pack? Yes. Yes. Acuvue Oasys 12 and 24 Packs contain the exact same contact lens prescribed by your eye doctor as their 6 pack. The only difference is the packing or the number...
  51. How do I receive my rebate? It is as easy as 1, 2, 3! Purchase - Make a qualifying purchase from Lens.com. Complete Form(s) - After your order ships, access your Rebate Center to print your rebate...
  52. How does the vision test work? The vision test is an accessible, affordable online refractive test that provides a prescription for glasses and contacts. Our service works in four easy steps: 1. Sign...
  53. Does the vision test examine my eye health? Our vision test is not a replacement for a comprehensive eye health examination. A licensed Ophthalmologist uses on-line technology to evaluate your visual acuity and a...
  54. Where can I use my new prescription? You can use it anywhere in the United States! Your prescription will be signed by a board certified ophthalmologist licensed to practice in the state where you live so it...
  55. What is your refund policy? You will get a prescription you love or your money back, guaranteed. If for any reason you are not completely satisfied with how you see using your glasses or contacts...
  56. Do I need a previous prescription to take the online eye exam? We require a previous prescription for all patients seeking an updated prescription. The ophthalmologist needs to get a better understanding of your vision history to...
  57. Eye Exam Partner’s Service Agreement This Service Agreement ("Agreement") governs your use of the Services of Lens.com's eye exam partner ("Eye Exam Partner"). By engaging Eye Exam Partner's Services, you...
  58. Contact Rebates: What contact lens brands have rebates? Below is a list of contact lens manufacturers that have rebates. Click on the manufacturer to see all of the brands with rebates. Acuvue Rebates Alcon Rebates Bausch &...
  59. How do I check the status of my rebates? You can check the status of your rebate by going to https://www.lens.com/rebate/. Enter your tracking number or click the "Your Information" tab and enter your first...
  60. How long does it take to get my rebate? After submitting your forms you can check the status of your rebate by going to https://www.lens.com/rebate. Please allow up to 10 weeks to receive your Lens.com Visa...
  61. Do I process my rebate card as debit or credit? This is not a credit card;, however, at checkout, always select CREDIT and sign for your purchase. Check out all of our rebates: Acuvue Rebates Alcon Rebates Bausch &...
  62. How long do I have to submit my rebate? Rebate must be postmarked within 8 weeks of the order date. Check out all of our rebates: Acuvue Rebates Alcon Rebates Bausch & Lomb Rebates CooperVision Rebates X-Cel...
  63. When does the rebate card expire? Your card expires 6 months from the date of issuance. The valid through month and year appears on the front of the card. See the image to the right. Check out all of our...
  64. What do I do if I lost my rebate card? For card balance and card information, please visit Lens.com/prepaidcard or call 1-855-833-9540. Check out all of our rebates: Acuvue Rebates Alcon Rebates Bausch &...
  65. What is a Flexible Spending Account (FSA)? A Flexible Spending Account is a tax-advantaged financial account that allows an employee to set aside a portion of his or her earnings to pay for medical expenses. This...
  66. Lens.com Coupon & Discount Codes (2020) At Lens.com, we prioritize customer savings and convenience. We don’t offer traditional promotion-driven coupon codes, but we do offer significant everyday discounts on a...
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