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What if I have a problem with my shipment?

Place an Order or contact Customer Service at:

1-800 LENS.COM (536-7266)

At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. Each pair will arrive sealed in manufacturer's sterile vials or your entire purchase will be refunded. We also guarantee that all contact lenses will be delivered free of any manufacturer defects or we will replace them at no additional cost.

If your package is not exactly as ordered when you receive it, contact our Customer Service Department. Our customer service professionals will assist you and do whatever it takes to make things right.




More about Shipping and Handling

  • 100% Customer Satisfaction

    If you're not 100% satisfied with your Lens.com purchase, we'll cheerfully refund all your money. Complete Detailspopup

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  • Your Lenses are Ready

    With over 10 Million contact lenses in stock, we immediately fill your order with your exact prescription.

    Your Lenses are Ready
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