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How do I cancel an Order

Place an Order or contact Customer Service at:

1-800 LENS.COM (536-7266)

Lens.com seeks to maintain high standards of customer satisfaction, if at anytime before your order has been shipped you become uncomfortable with your order you may cancel the order or any portion of the order.*

Once your order has been shipped, we regret that we can no longer cancel your order. If there is a problem with an order that has already been shipped you will have to refer to our Returns and Exchanges Policy in order to complete your transaction.

In order to cancel an order, or any portion of an order, you need to contact our Customer Service Department and our Customer Service Representatives will assist you in making whatever changes you need.

* Custom Lenses, including novelty and made-to-order lenses, can not be canceled, returned, or exchanged once the Order has been Received.




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