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What if my package is damaged when I receive it?

Place an Order or contact Customer Service at:

1-800 LENS.COM (536-7266)

At Lens.com we guarantee that you will receive the exact type and brand of contact lenses specified in your order and confirmed by your eye doctor's prescription. We also guarantee that all contact lenses will be delivered free of any manufacturer defects and in perfect condition.

If you are not happy with your order when you receive it, contact our Customer Service Department. They will make things right for you.



More about Shipping and Handling

  • 100% Customer Satisfaction

    If you're not 100% satisfied with your Lens.com purchase, we'll cheerfully refund all your money. Complete Detailspopup

  • Need to send back contact lenses? No problem, no hassles. Just give us a call. Complete Detailspopup

    Returning contact lenses is FREE and easy. Simply give us a call and we'll take care of you.
    Complete Detailspopup

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    All your email preferences can be managed from the 'My Account' tab at the top of the page.

  • Your Lenses are Ready

    With over 14 Million contact lenses in stock, we immediately fill your order with your exact prescription.

    Your Lenses are Ready
    Over 2 million successful orders delivered!