How do I check on my order's status?
Place an Order or contact Customer Service at:
1-800 LENS.COM (536-7266)
Lens.com understands the importance of being able to track your Order, and has provided an easy to use system to track any outstanding order through your Account.
- Visit the My Account Page
- Log In to your Account
- Select the Order Status link
- Identify Order
- Orders will be listed by the Order #
- This Page will also display: Date Ordered, Shipping Address, Total Price, and Status
- Select the Appropriate Order
- In the Status Column you can check what stage of the Order Process your Order is in
- For more information about Order Status - see How does Order Status Work?
If you have any further questions, please contact our Customer Service Departmentfor further assistance.
More about My Account
100% Customer Satisfaction
If you're not 100% satisfied with your Lens.com purchase, we'll cheerfully refund all your money. Complete Details
Need to send back contact lenses? No problem, no hassles. Just give us a call. Complete Details
Returning contact lenses is FREE and easy. Simply give us a call and we'll take care of you.
Shop with Confidence
All personal information that you submit is encrypted and secure.
We guard your information with the highest level of security tested daily.
We accept all major credit cards, checks and money orders - Online 24/7.
All your email preferences can be managed from the 'My Account' tab at the top of the page.
Your Lenses are Ready
With over 14 Million contact lenses in stock, we immediately fill your order with your exact prescription.